Refund Policy

Eligibility for Returns

You may request a return or refund only if:

• The product received is damaged, defective, or incorrect
• You contact us within 3 days of receiving the product
• Clear photos or videos of the issue are shared for verification

Returns are not accepted for:

• Size or fit issues
• Color variation due to lighting or screen differences
• Change of mind after purchase
• Products that have been worn, washed, or used
• Sale or discounted items (unless damaged or incorrect)

How to Request a Return

To initiate a return, email us with the following details:

• Order ID
• Images or video showing the issue
• Short explanation of the problem

Once verified, our team will guide you through the return process.

Refunds

• Refunds are processed only after the returned product passes quality inspection
• The refund amount will be credited to the original payment method within 12-14 business days
• Refund processing may take 12–14 business days depending on the payment provider
• Shipping and handling charges are non-refundable

Order Cancellation

• Orders can be cancelled only before dispatch
• Once the order has been shipped, cancellation is not possible

Reverse Pickup

• Reverse pickup is available for eligible returns
• Pickup charges, if applicable, will be deducted from the refund amount

Exchanges

• Exchanges are allowed only for damaged or incorrect products
• Exchange will be done within 7 days
• Return will be done within 7 days
• Cancellations should be done within 5 days
• Exchange requests are subject to product availability

Non-Returnable Items

The following items are not eligible for return or refund:

• Customised or made-to-order products
• Products marked as non-returnable
• Items damaged due to misuse or improper handling